iPad mania

I got my iPad today. More details to come, obvi­ously. Right now I’m just test­ing out WordPress for the platform.

Posted in Miscellany | Comments closed

Journalists should learn to love Web traffic data

A sports­writer here at the Chronicle tweeted a link to this arti­cle by Jason Fry a cou­ple weeks ago, extolling the ben­e­fits of learn­ing about your online traf­fic num­bers. Of note:

Some writ­ers instinc­tively resist learn­ing about their traf­fic. They see their job as get­ting and telling the story — pretty hard jobs in their own right. How the story is pre­sented to read­ers is some­one else’s respon­si­bil­ity — and num­bers are the province of the bean-counters on the busi­ness side. Moreover, there’s a sus­pi­cion that pub­lish­ers will use traf­fic num­bers to make cov­er­age deci­sions, opt­ing for a diet heavy on slideshows and scandal.

Not a bad read, espe­cially for writ­ers who think that they can insu­late them­selves from the Web the same way many think they can insu­late them­selves from the money side of the business.

Posted in New Media | Tagged , , | Comments closed

The do-nothing newspaper publishers

The adver­tis­ing direc­tor handed me a copy of the Montana Newspaper Association’s Press Pass newslet­ter a cou­ple weeks ago, point­ing me toward an col­umn by Tom Mullen, the pub­lisher of the Philipsburg Mail and the Silver State Post, a cou­ple of smaller Montana newspapers.

In the col­umn, Mullen, who has owned and man­aged “more than a dozen com­mu­nity news­pa­pers for close to 20 years,” points out that nobody has found a solid way to make money from online news yet. So his solu­tion: ignore the Web.

I’m seri­ous.

Mullen lists five points in his col­umn, and all of them are designed to either limit the con­tent a news­pa­per puts online or to ignore the Web until some­body fig­ures out how to make money on it.

His points (pre­sented with­out any punc­tu­a­tion fixes):

  • First and most impor­tant, do as lit­tle as possible.
  • If you must have an online pres­ence use it only to tease reg­u­lar paid sub­scrip­tions to your print product.
  • If you must sell web-based sub­scrip­tions to your news­pa­pers charge at least six-times your reg­u­lar sub­scrip­tion rate.
  • If you must sell inter­net adver­tis­ing don’t charge much for it, because it isn’t worth much.
  • Be patient.

I can under­stand some of these. Small town papers don’t have the online fol­low­ing that larger papers in larger com­mu­ni­ties do. That’s espe­cially true in Montana, where peo­ple liv­ing in rural areas can have a hard time get­ting Internet access, period. These com­mu­ni­ties are not going to have a sub­stan­tial online read­er­ship for quite a few years.

It’s nat­ural for these smaller papers to see less ben­e­fit from a strong web­site. When you’re run­ning a small busi­ness and count your cus­tomers in the hun­dreds or low thou­sands, you want to do all you can to pro­tect your mon­ey­maker — print.

However, I just have to ask the ques­tion. How do you think peo­ple will get their news in 15 years? Will the major­ity of them still want it on paper, or will they want it online? How about in 30 years?

Print will inevitably become the minor­ity prod­uct. Sure, we can try to squeeze as much money out of while it’s here and some­what prof­itable, but the medium is doomed. I like to com­pare the sit­u­a­tion to oil. We know we’re run­ning out of oil, but the peo­ple whose indus­tries depend on it now are try­ing to squeeze as much money out of crude as they can while it’s here.

Both pub­lish­ers and oil com­pany mag­nates know full-well that they should be invest­ing in future alter­na­tives to keep their enter­prises alive in the long-term. The lure of the short-term, how­ever, is powerful.

Mullen’s five points are an exam­ple of short-term, profit-focused think­ing. Yes, news­pa­pers are a busi­ness, and you’ve got to think about the money — or at least some­body does. But ignor­ing the future is — flatly put — stupid.

Let’s go through Mullen’s points one by one.

“First and most impor­tant, do as lit­tle as pos­si­ble.” Mullen says that news­pa­pers are “largely respon­si­ble for what lit­tle cred­i­bil­ity that’s avail­able on the inter­net.” I have no idea what he means by this.

He goes on to say that news­pa­pers are “the most viable and suc­cess­ful adver­tis­ing media” and that you can’t make that more prof­itable while giv­ing your con­tent away online. Probably true, I’ll grant. However, this is a phi­los­o­phy that looks at news­pa­pers as a busi­ness and not as a pub­lic good. This is the dif­fer­ence, I think, between busi­ness office think­ing and news­room think­ing (and maybe even J-school thinking).

He also says that web­sites will attract more frag­mented audi­ences. Therefore, they’ll be tar­get­ing frag­mented audi­ences for ads, mean­ing you can’t sell ads for as much money. Again, prob­a­bly true.

Then he writes, “Doing noth­ing is the sin­gle best method of improv­ing your newspaper’s finan­cial suc­cess.” I think I’ve already expressed my opin­ion of this line of thinking.

“If you must have an online pres­ence use it only to tease reg­u­lar paid sub­scrip­tions to your print prod­uct.” I’ll put it to you straight: If this is all your web­site is, then you will never see or begin to explore the ben­e­fits of hav­ing a strong website.

“If you must sell web-based sub­scrip­tions to your news­pa­pers charge at least six-times your reg­u­lar sub­scrip­tion rate.” A strat­egy designed to ham­string your online sales and force cus­tomers into the print option. I don’t think it’s insult­ing to put it bluntly like that. It’s a valid strat­egy if your goal is sim­ply to pro­tect print.

And look at it this way, if you ever actu­ally get some fool to sign up for your shoddy (see pre­vi­ous bolded point), over­priced web­site, you’ll be able to rein­vest some of that big e-subscription money into research on how to use the Web effectively.

“If you must sell inter­net adver­tis­ing don’t charge much for it, because it isn’t worth much.” It isn’t worth very much in gen­eral, but with the right tar­get­ing, it can be worth plenty to adver­tis­ers. If you can guar­an­tee to an that the audi­ence that sees its ads is just the audi­ence they want, then the adver­tiser will pay more.

Oh, and if you have already fol­lowed Mullen’s last two points, all you’ll have to show adver­tis­ers is a content-poor site with a half-dozen page views a month. Of course you won’t make any money try­ing to sell online ads.

“Be patient.” I’d like to quote this point in full. Bear with me. (I will add proper punc­tu­a­tion to this one because I don’t think I can type it out any other way.):

If you’re like me, you’ve tried a dozen mod­els and attended a dozen sem­i­nars by dozens of Internet experts, and the only thing we all agree on is that none of us knows how to make this work for news­pa­pers. Sooner or later, some­one will fig­ure it out and, as Bear Bryant would say, I might not have the first suc­cess­ful news­pa­per Internet site, but I don’t have the third.

(Read this, on medi­oc­rity.)

Newspapers hes­i­tated back in the 1990s, think­ing that noth­ing could touch their infor­ma­tion monop­oly — let alone some upstart medium and its “twitchy lit­tle screens.” Many held out hope that the Web was a fad that would fail to hold the world’s inter­est. The “experts” chant­ing “adapt or die” were surely kooks. The Web couldn’t pos­si­bly rep­re­sent a rev­o­lu­tion in the way we think about and con­sume infor­ma­tion, news and the media in general.

Those news­pa­per own­ers who waited back in the 1990s are the same ones wait­ing still. Read this, which Chip Brown wrote for the American Journalism Review way back in 1999:

If news­pa­per exec­u­tives haven’t fully grasped the extent of changes in com­mu­ni­ca­tion or the oppor­tu­nity the Web rep­re­sents, then the story of online news­pa­per­ing is as much about cul­ture as busi­ness. Executives often seem hand­i­capped by an almost mythic fear that their Old Media fran­chises will be devoured by their dot-com off­spring. They for­get how much more pleas­ant it is to be eaten by your own child than by some­one else’s.

Judging by Mullen, the think­ing among news­pa­per exec­u­tives hasn’t changed much in the past 11 years.

Judging by Mullen, com­pet­ing for sec­ond place is just fine too.

Posted in New Media, Print Culture | Tagged , , , | Comments closed

Why does the Chronicle have a website?

First: This is not a rhetor­i­cal question.

Second: Yes, I know it’s a lit­tle late in the game to be ask­ing this ques­tion, con­sid­er­ing that the Chronicle has had a web­site since at least 1996.

I ask the ques­tion out of gen­uine curios­ity. I don’t know what’s caus­ing it, but I have been start­ing to think more strate­gi­cally lately. I’m the Chronicle’s Web Editor, but I’m not sure I know exactly what the paper wants to do with its online presence.

You could argue that the Chronicle’s web­site is meant to inform the pub­lic, but if that’s all it was for, then why do we sell ads on it? Obviously, mak­ing money plays some part in the equa­tion. How big a part? Where is the line between news and ads? How much do we give away, and how much do we try to sell?

Why do we have a web­site? Is it sim­ply because every­body else has a web­site? Are we sim­ply fol­low­ing the fad, or do we have a pur­pose and goals we want to accom­plish online?

I’m not sure how many peo­ple are read­ing this blog yet, but I’m still post­ing this here in the hope of get­ting your thought­ful feed­back. So here’s my chal­lenge to you:

Write your own ver­sion of a “mis­sion state­ment” for the Chronicle’s web­site. If you don’t like that busi­ness jar­gon, sim­ply explain in a para­graph why the paper’s has a web­site. Keep in mind that we are both a source of news and a busi­ness that needs to jus­tify spend­ing money on things.

How would you strike a bal­ance here? Reply in the com­ments here or on my work blog.

Posted in New Media, Print Culture | Tagged | Comments closed

What if Apple ruled the world?

I don’t know how many of you out there have been fol­low­ing the skir­mishes between Apple and Adobe, but it’s a bat­tle that could have some big impli­ca­tions for the future of the Web at large.

Apple doesn’t allow Adobe Flash to run on its hugely pop­u­lar mobile devices, the iPhone, iPod Touch and iPad. Steve Jobs recently shared his thoughts on  Flash, say­ing that Adobe runs a pro­pri­etary sys­tem locks users into the Flash lan­guage and into Adobe’s ser­vice. Jobs makes a few other claims about Flash, but that’s the big one.

Jobs writes:

Apple has many pro­pri­etary prod­ucts too. Though the oper­at­ing sys­tem for the iPhone, iPod and iPad is pro­pri­etary, we strongly believe that all stan­dards per­tain­ing to the web should be open. Rather than use Flash, Apple has adopted HTML5, CSS and JavaScript – all open stan­dards. Apple’s mobile devices all ship with high per­for­mance, low power imple­men­ta­tions of these open stan­dards. HTML5, the new web stan­dard that has been adopted by Apple, Google and many oth­ers, lets web devel­op­ers cre­ate advanced graph­ics, typog­ra­phy, ani­ma­tions and tran­si­tions with­out rely­ing on third party browser plug-ins (like Flash). HTML5 is com­pletely open and con­trolled by a stan­dards com­mit­tee, of which Apple is a member.

Newsvine founder and CEO Mike Davidson writes that Apple’s sys­tem can be just as closed and pro­pri­etary as Adobe’s:

In order to get my stuff onto an iPad or iPhone, how­ever, I must receive explicit approval by a human being work­ing for Apple after this human being has man­u­ally reviewed my work, derived my inten­tions for the prod­uct, and made a value judge­ment on what my cre­ation brings to the device. As long as that process exists, there shall be no argu­ments that the iPhone or iPad are more open than just about any­thing we’ve ever seen before… includ­ing Flash. To claim that because Apple is push­ing open stan­dards like HTML5 (really for their own ben­e­fit) means they are some­how more open than Adobe is folly.

The rea­son for Apple to keep itself closed is inter­est­ing too, Davidson says. Companies like Microsoft and Adobe sought to con­trol their mar­kets, to win all the cus­tomers and then have the power to set their own terms.

Apple, on the other hands, keeps itself closed just to dif­fer­en­ti­ate itself from its com­peti­tors, which Apple hopes con­sumers will see as infe­rior to Apple itself. Apple main­tains its excep­tion­al­ity by being closed, and “Apple will stay closed as long as being closed is a net pos­i­tive to their busi­ness.,” Davidson writes.

Interesting stuff. Davidson’s post and Jobs’ let­ter are def­i­nitely worth full reads. Also of note is this, from Davidson:

Flash has taken a slightly dif­fer­ent path towards pub­lic dis­taste and I actu­ally don’t blame Adobe for most of it. When Flash first came out, only the most tal­ented design vision­ar­ies used it. When a new Flash site came out in 1999, each one was like a new DaVinci… beau­ti­ful works of art that moved the web from a tame, ugly typo­graph­i­cally poor medium to a cen­ter stage for creativity.

Then the adver­tis­ers got ahold of it.

When most peo­ple speak ill of Flash, they are actu­ally speak­ing ill of ads. Watching Flash video on YouTube doesn’t crash your browser; vis­it­ing a news site with five annoy­ing Flash ads all try­ing to syn­chro­nize with each other does.

It’s almost enough to make me yearn for the Web of 1996 again. Almost.

Posted in Authority Issues, Digitalia, Entertainment | Tagged , , , , | Comments closed
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